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citijewels.com will replace a product or issue a refund at no cost to the customers if the product is delivered with one of these 2 conditions.
-Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges).
-Defective Product - If you received a defective product, please notify us within 2 business days and we will assign a RMA for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away.
Procedure to file for Returns:
If your products meet one of the conditions above, you have 10 days from the day of delivery to file for a return.
You can request a RMA number by sending an email to info@citijewels.com with the following information:
- Your name
- Your phone number
- Your billing address
- Your e-mail address
- Your original order number
- Reasons for returning the item
In the return package, please include a copy of your email invoice and your RMA number. Please also write the RMA# on the outside of the packaging.
Credit Card Refund: Credit back to your credit card will take 2-4 weeks to appear on your credit card from the day we have received the returned products.
We will ONLY accept returns on items in new condition with the original packaging and materials.
Unfortunately, we are unable to accept certain items for return. These includes:
- Items which are no longer in new condition.
- Items which lack their original packaging.
- Items which have been in the customer's possession for more than 7 days from the date the item was received.
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