Returns & Exchanges

  • Conditions for Returns: will replace a product or issue a refund at no cost to the customers if the product is delivered with one of these 2 conditions.

-Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges).

-Defective Product - If you received a defective product, please notify us within 2 business days and we will assign a RMA for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away.

Procedure to file for Returns:

If your products meet one of the conditions above, you have 10 days from the day of delivery to file for a return.

You can request a RMA number by sending an email to with the following information:

  1. Your name
  2. Your phone number
  3. Your billing address
  4. Your e-mail address
  5. Your original order number
  6. Reasons for returning the item

In the return package, please include a copy of your email invoice and your RMA number. Please also write the RMA# on the outside of the packaging.

Credit Card Refund: Credit back to your credit card will take 2-4 weeks to appear on your credit card from the day we have received the returned products.

  • Exchanges:

We will ONLY accept returns on items in new condition with the original packaging and materials. 

Unfortunately, we are unable to accept certain items for return. These includes:

- Items which are no longer in new condition.

- Items which lack their original packaging.

- Items which have been in the customer's possession for more than 7 days from the date the item was received.



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